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Dealers
Lutz: Just One Car Returned Under 60-Day Money-Back Guarantee
By 
Nelson Ireson, October 14th, 2009
In September, GM launched a program putting its cars up against the industry's best, offering a 60-day money-back guarantee on all 2009 and 2010 model-year Buick, Chevrolet, Cadillac and GMC vehicles. So far, it looks to be going well for GM, with just one customer taking the car in for a refund--and even then, he ended up with another GM vehicle.
It's still underway, so things may yet heat up, but Bob Lutz went on the record today saying that to date, just one customer has come for their money. The reason? He bought a manual-transmission Chevrolet Corvette, and ended up wanting an automatic.
The point of the deal was to show GM had enough...
In September, GM launched a program putting its cars up against the industry's best, offering a 60-day money-back guarantee on all 2009 and 2010 model-year Buick, Chevrolet, Cadillac and GMC vehicles. So far, it looks to be going well for GM, with just one customer taking the car in for a refund--and even then, he ended up with another GM vehicle. It's still underway, so things may yet heat up, but Bob Lutz went on the record today saying that to date, just one customer has come for their money. The reason? He bought a manual-transmission Chevrolet Corvette, and ended up wanting an automatic. The point of the deal was to show GM had enough... Read More
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